Frequently Asked Questions

GENERAL QUESTIONS

What is under-insurance?

This occurs when any declared sum insured is below the replacement value of the insured item.

How do I prevent under-insurance?

Regular reviews of sum insured's are essential to keep stated values inline with replacement values. By checking the replacement value of your goods and regularly updating your policy to include any new purchases, you will ensure that your insurance cover is not understated. This means your premiums will be correct and your claims will be settled fairly and quickly.

PERSONAL LINES INSURANCE

What is a House-owners Insurance Policy?

This is a policy designed to cover residential building excluding their contents.

What does the policy cover?

Damage to the physical structure of your private residence and domestic outbuildings, identified as the risk situation in your certificate, and where the structure is built in accordance with the National Building Regulations and constructed as indicated in your certificate. Note: This definition refers to a "private residence" and if the building/s is/are occupied for purposes other than domestic use, you should notify us or your broker/agent for the appropriate cover to be arranged.

MOTOR VEHICLE INSURANCE

What is comprehensive cover and why do I need it?
If you have invested in a new car, it is wise to choose comprehensive insurance (if your vehicle is financed, comprehensive insurance is compulsory). This covers you for damage to other people's property, to your own vehicle, and to your passengers. Comprehensive insurance gives you the widest protection.

What about this expensive sound system I have installed in my car; is it covered too?
Car radios and accessories are not covered for theft if you don't have comprehensive motor insurance. Even then, the maximum amount payable on a claim for car audio equipment is limited. Therefore, we recommend that you insure sound units at their current replacement prices as specified items under the All Risks section of your policy. This should provide full cover.

GENERAL LIABILITY INSURANCE

What does personal injury mean in General Liability coverage?
Personal injury means false arrest, wrongful detention or false imprisonment, or malicious prosecution; the publication or utterance of a libel or slander or of any defamatory or disparaging material, or a publication or utterance in violation of an individual's right of privacy; wrongful entry or eviction, or other invasion of the right of private occupancy; which occurs during the period.

What does advertising injury mean in General Liability coverage?
Advertising injury means injury arising out of an offence committed during the policy period occurring in the course of the named insured's advertising activities if such injury arises out of libel, slander, defamation, violation of right of privacy, piracy, unfair competition or infringement of copyright title or slogan.

What does property damage mean in General Liability coverage?
Physical injury to or destruction of tangible property which occurs during the policy period, including the loss of use thereof at any time resulting therefrom, or loss of use of tangible property which has not been physically injured or destroyed, provided such loss of use is caused by an occurrence during the policy period.

What does bodily injury mean in General Liability coverage?
Bodily injury means bodily injury, sickness or disease sustained by any person, which occurs during the policy period, including death at any time resulting therefrom.

PROFESSIONAL INDEMNITY INSURANCE

What is professional indemnity insurance?
In general, professional indemnity insurance protects against claims for damages the policyholder becomes legally obligated to pay to a client as a result of an error or omission in the work provided to the client.

Why should I purchase professional indemnity coverage?
Professional indemnity coverage provides protection against claims resulting from your professional services. Most general liability policies will exclude this coverage.